GENERAL INFORMATION

ARRIVALS

On arrival at your airport in Spain after you have obtained your hire car, please call the Spanish Office as per your instructions that have been sent with your confirmation in order that we can ensure that the keys to the property are made available. You will be informed as to the check in time for any given property. Some may be 14.00 pm and some 16.00pm.

WELCOME PACKS/COOKS & CHEFS

If you require a welcome pack we can provide one with up to 15 items - just send us a list and it will be delivered to the house the cost is 15.00 pounds plus the cost of the items.

If you require a cook or chef during your stay then you may contact one of the peripatetic chefs:

DEBORAH REIN
EMAIL: deborahrein@hotmail.com
TEL: 00 34 637 598 675

MARTIN ABRAMAZON
WEBSITE: http://www.martinabramzonchef.com/en

LUCY VERNEY
EMAIL: verneylucy@icloud.com
TEL: 00 34 647 566 257

DEPARTURES

On departure please leave the rental property in a reasonable condition to help the cleaning staff prepare for the next guests. Departure time is 10.00am.

BREAKAGE DEPOSIT RETURNS

Breakage deposits are returned within seven working days of departure. If you paid the original deposit with a credit or debit card, the deposit will be returned to that card. If payment was made by transfer, please forward bank details and the deposit will be transferred.

SWIMMING POOLS

All swimming pools have automatic filtration systems to clean them.
Often they are programmed to come on at night.
PLEASE NOTE – CHILDREN ARE NOT TO BE LEFT UNATTENDED IN THE POOL AREA. THIS ADVICE IS IMPORTANT.

INSECTS

Andalucia benefits from a warm climate for several months of the year and correspondingly there are more insects than you would encounter in cooler climates. Ants, wasps and mosquitos are more abundant so please remember to bring repellant and anti-histamine cream if you are sensitive to stings or bites. Food left out for just a short time can attract ants very quickly. Eating outside or barbecuing in the afternoon may encourage wasps – hence the Spanish tend to have lunch inside and supper outside after dark when the wasps have all gone to sleep. Knowledge of local customs will help you to enjoy your holiday to the full.

REGISTRATION

It is useful to bring a photocopy of your passport – some properties are required to register the names of guests and supply passport copies.

ELECTRICITY AND INTERNET CONNECTIONS

Whilst Spain has come a long way with its infrastructure, the countryside can still, at times, be a little behind the cities and on occasion there may be power cuts or the internet connection may not function due climatic conditions. (Internet is usually through a microwave system in rural situations. Sometimes it can be rectified by simply unplugging the router and letting it reset itself). Contact the Spanish Office if there is an extended period without these facilities.

RUBBISH

There are generally no refuse collections from individual houses. Large bins at collection points are frequently to be found at the side of the road. Please take your refuse regularly to avoid attracting insects.

MEDICAL ATTENTION

In the event that you or a member of your family require medical attention there are several options depending on the severity of the condition. The local hospital at Ronda is currently on the El Burgo road just off the main intersection on the edge of Ronda.

  • RONDA HOSPITAL (Map)
    However it is due to move to a new location but as yet the date has not been set. Telephone number 95 106 5218.
  • POLYCLINICA SERRANIA MEDICOS (Map)
    This is a private clinic where you can be attended to without an appointment (50.00€) you can also request a home visit (100.00€) located on the street Calle Ollerias 17-19, near to the bus station in Ronda Telephone number 95 287 5650. Opening times 8.30 am – 2.30 pm and 4.00pm – 9.30 pm.
  • GAUCIN MEDICAL CLINIC is on Calle Jacob Real as you enter the village from the north side near the swings and roundabouts. Telephone number 95 215 9550

EMERGENCY SERVICES TELEPHONE NUMBERS

  • ALL EMERGENCIES FIRE ACCIDENTS ETC : 112
  • MEDICAL EMERGENCIES : 061
  • GUARDIA CIVIL : 062
  • LOCAL POLICE : 092