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Please read the
following booking conditions carefully as
they set out the terms and conditions of the contract between
you and Real Ronda Ltd. (‘we’ or ‘us’).
YOUR FINANCIAL PROTECTION.
We provide security
for the monies that you pay for the holidays booked from this
brochure. We provide this security by way of an insurance policy
with International Passenger Protection.
YOUR BOOKING AND CONTRACT.
When you wish to make a booking please fill in the booking
form as completely as possible and return it to us with
your deposit. The deposit is 25% of the price of the accommodation,
the balance is then payable one month before
your booking date. If you make your booking less than a
month before the booking date, full payment is required at
the time of booking. If we do not receive the balance by that
date we reserve the right to cancel your booking and levy the
cancellation charges that are set out at clause 4 below. When
we receive your booking form and deposit we will then send
out a confirmation invoice and it is at this time that a contract
comes into existence between you and the owner of the
accommodation you have booked.
Some of the properties we use require the payment of a
security deposit to cover breakage’s or other damage that may
occur whilst you are at the property. Where payment of a security
deposit is required, this, and the amount of the deposit are
indicated within the description of the property. Where a security
deposit is payable, it will be added to your final balance
and payable at the time for payment of the final balance. It will
be returned to you after the property has been inspected after
your departure, minus any amount to cover breakage’s or
other damage. If any breakage’s occur or other damage occur
during your stay you must immediately inform our Spanish
office.
ALTERATIONS AND TRANSFERS.
If, after you have made your booking you wish to make a
change to the booking or transfer it to another person, we
will do our best to accommodate your request but cannot
guarantee that such amendments or transfers will be possible. Any changes or
transfers must be requested in writing
and they will of course be subject to availability and to payment
by you of an administration fee of £25 and any expenses
incurred in relation to the alteration or transfer, including
by way of an example, cancellation fees imposed by accommodation
owners.
ALTERATIONS AND CANCELLATIONS BY US.
In the unlikely event that we have to alter or cancel your
holiday booking, we will endeavour to offer you suitable alternative
accommodation, but we regret that we are unable to
guarantee that this will be possible in all cases. If a suitable
alternative cannot be found a full refund will be given. If the
cancellation is due to reasons of force majeure no refund is
due. ( Force Majeure: this can include war, riot, industrial
dispute,
terrorist activity and it's consequences, natural or nuclear
disaster and adverse weather conditions).
CANCELLATION BY YOU.
After we accept your booking, if you wish to cancel your
arrangements, you must do so in writing as soon as possible
by recorded delivery, and you will be liable to pay the cancellation
charges set out below which will be levied based on the
date we receive written notice of your cancellation.
If we receive notice of your cancellation more than one
month before your date of arrival at the property, we will retain
your deposit. If we receive notice of your cancellation either
one month or less before your date of arrival at the property,
we will retain 100% of the price of your booked arrangements.
OUR LIABILITY TO YOU.
We accept responsibility for ensuring that the accommodation,
which you book with us, is supplied as described in this
brochure and web site. If the accommodation is not provided
as promised, due to the fault of our employees or suppliers we
will pay you appropriate compensation. This is subject to our
complaints procedure being adhered to. Where your complaint
has been satisfactorily dealt with no further compensation will
be forthcoming. The amount of compensation to which you
are entitled is limited by the cost of your accommodation. However we do not
accept liability whatsoever for any death,
personal injury, loss or damage of whatever kind, unless
caused by our negligence.
However we do not
accept liability whatsoever for any death,
personal injury, loss or damage of whatever kind, unless
caused by our negligence.
COMPLAINTS.
Any problem or complaint you may have concerning
your property must be immediately reported verbally,
directly to the owner and/or our Spanish office. If the matter
cannot be resolved to your satisfaction it should be notified
in writing to the owner, and also immediately reported
to our UK. Office in order to give us the opportunity to
resolve the situation. If you do not contact the owner or us,
we will reasonably assume that you did not consider the
problem serious enough to spoil your holiday and/or to justify
any complaint or claim against the owner.
CLIENT BEHAVIOUR.
We reserve the right in our absolute discretion to terminate
your holiday if your behaviour is likely, in our opinion or
that of our employees or suppliers, or the owner of the property
you have booked, to cause distress, damage, annoyance
or danger to our employees or any third party, or their property.
If you are prevented from taking or continuing with your
holiday for this reason, neither we nor the property have any
further responsibility for your holiday, including any arrangements
for your return home. We will impose full cancellation
charges and will not give any refunds. Furthermore, neither
we nor the property owner will be under any obligation
whatsoever to pay you compensation or cover any costs you
may incur as a result of having to make alternative arrangements.
PASSPORTS AND VISAS.
UK passport holders travelling to Spain require a valid UK
passport but no Visa is required. Holders of other passports
should check with the relevant official sources.
No responsibility is accepted by us for your failure to carry
passports, visa or other documents required for the purpose of
the journey.
“The Foreign and Commonwealth office produces up-to date travel information
to ensure the safety of clients for further
information please visit www.fco.gov.uk/knowbeforeyougo
or Tel: 0870 606 0290. Alternatively you can contact ABTA’s
Travel Information line on 0901 201 5050 (calls are charges at
50 pence per minute)”
LAW AND JURISDICTION.
Your contract with us is governed by the laws of England,
and the Courts of England and Wales will have exclusive jurisdiction
to hear any dispute arising out of or in connection
with it.
ARBITRATION
The
arbitration scheme is arranged by ABTA and administered
independently by IDRS, part of the Chartered Institute of
Arbitrators. It provides for a simple and inexpensive method of
arbitration on documents alone with restricted liability on you in
respect of costs. Full details will be provided on request or can be
obtained from the ABTA website.
The Scheme does not apply to
claims for an amount greater than £5,000 per person. There is also a
limit of £25,000 per booking form. Neither does it apply to claims
which are solely in respect of physical injury or illness or their
consequences. The
Scheme can however deal with compensation claims which include an
element of minor injury or illness subject to a limit of £1,000 on
the amount the arbitrator can award per person in respect of this
element.
The application for
arbitration and Statement of Claim must be received by IDRS within
nine months of the date of return from the holiday.
Outside this time limit arbitration under the Scheme may
still be available if the company agrees, but the ABTA Code does not
require such agreement.
For injury and illness claims, you may like to use the ABTA /
Chartered Institute of Arbitrators Mediation Procedure. This is a
voluntary scheme and requires us to agree for mediation to go ahead.
The aim is to help you resolve your dispute in a quick and cost
effective way. Details on request or from
www.abta.com.
DATA PROTECTION STATEMENT.
Please be assured that we have measures in place to protect
the personal booking information held by us. This information
will be passed on to the principal and to the relevant
suppliers of your travel arrangements. The information may
also be provided to public authorities such as customs or
immigration if required by them, or as required by law.
Certain information may also be passed on to security or
credit checking companies.
If you travel outside the European Economic Area, controls
on data protection may not be as strong as the legal requirements
in this country. We will only pass your information on to
persons responsible for your travel arrangements. This applies
to any sensitive information that you give to us such as details
of any disabilities, or dietary/religious requirements. ( if we
cannot
pass this information to the relevant suppliers, whether in
the EEA or not, we will be unable to provide your booking. In
making this booking, you consent to this information being
passed on to the relevant persons.) Full details of our data
protection
policy are available on request.
PRICES
The price of your holiday is fully guaranteed and will not be
subject to any surcharges.

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