Please read the following booking conditions carefully as they set out the terms and conditions of the contract between you and Real Ronda Ltd. (‘we’ or ‘us’).

YOUR FINANCIAL PROTECTION.

We provide security for the monies that you pay for the holidays booked from this brochure. We provide this security by way of an insurance policy with International Passenger Protection.

YOUR BOOKING AND CONTRACT.

When you wish to make a booking please fill in the booking form as completely as possible and return it to us with your deposit. The deposit is 25% of the price of the accommodation, the balance is then payable one month before your booking date. If you make your booking less than a month before the booking date, full payment is required at the time of booking. If we do not receive the balance by that date we reserve the right to cancel your booking and levy the cancellation charges that are set out at clause 4 below. When we receive your booking form and deposit we will then send out a confirmation invoice and it is at this time that a contract comes into existence between you and the owner of the accommodation you have booked. Some of the properties we use require the payment of a security deposit to cover breakage’s or other damage that may occur whilst you are at the property. Where payment of a security deposit is required, this, and the amount of the deposit are indicated within the description of the property. Where a security deposit is payable, it will be added to your final balance and payable at the time for payment of the final balance. It will be returned to you after the property has been inspected after your departure, minus any amount to cover breakage’s or other damage. If any breakage’s occur or other damage occur during your stay you must immediately inform our Spanish office.

ALTERATIONS AND TRANSFERS.

If, after you have made your booking you wish to make a change to the booking or transfer it to another person, we will do our best to accommodate your request but cannot guarantee that such amendments or transfers will be possible.

Any changes or transfers must be requested in writing and they will of course be subject to availability and to payment by you of an administration fee of £25 and any expenses incurred in relation to the alteration or transfer, including by way of an example, cancellation fees imposed by accommodation owners.

ALTERATIONS AND CANCELLATIONS BY US.

In the unlikely event that we have to alter or cancel your holiday booking, we will endeavour to offer you suitable alternative accommodation, but we regret that we are unable to guarantee that this will be possible in all cases. If a suitable alternative cannot be found a full refund will be given. If the cancellation is due to reasons of force majeure no refund is due. ( Force Majeure: this can include war, riot, industrial dispute, terrorist activity and it's consequences, natural or nuclear disaster and adverse weather conditions).

CANCELLATION BY YOU.

After we accept your booking, if you wish to cancel your arrangements, you must do so in writing as soon as possible by recorded delivery, and you will be liable to pay the cancellation charges set out below which will be levied based on the date we receive written notice of your cancellation. If we receive notice of your cancellation more than one month before your date of arrival at the property, we will retain your deposit. If we receive notice of your cancellation either one month or less before your date of arrival at the property, we will retain 100% of the price of your booked arrangements.

OUR LIABILITY TO YOU.

We accept responsibility for ensuring that the accommodation, which you book with us, is supplied as described in this brochure and web site. If the accommodation is not provided as promised, due to the fault of our employees or suppliers we will pay you appropriate compensation. This is subject to our complaints procedure being adhered to. Where your complaint has been satisfactorily dealt with no further compensation will be forthcoming. The amount of compensation to which you are entitled is limited by the cost of your accommodation.

However we do not accept liability whatsoever for any death, personal injury, loss or damage of whatever kind, unless caused by our negligence.

However we do not accept liability whatsoever for any death, personal injury, loss or damage of whatever kind, unless caused by our negligence.

COMPLAINTS.

Any problem or complaint you may have concerning your property must be immediately reported verbally, directly to the owner and/or our Spanish office. If the matter cannot be resolved to your satisfaction it should be notified in writing to the owner, and also immediately reported to our UK. Office in order to give us the opportunity to resolve the situation. If you do not contact the owner or us, we will reasonably assume that you did not consider the problem serious enough to spoil your holiday and/or to justify any complaint or claim against the owner.

CLIENT BEHAVIOUR.

We reserve the right in our absolute discretion to terminate your holiday if your behaviour is likely, in our opinion or that of our employees or suppliers, or the owner of the property you have booked, to cause distress, damage, annoyance or danger to our employees or any third party, or their property. If you are prevented from taking or continuing with your holiday for this reason, neither we nor the property have any further responsibility for your holiday, including any arrangements for your return home. We will impose full cancellation charges and will not give any refunds. Furthermore, neither we nor the property owner will be under any obligation whatsoever to pay you compensation or cover any costs you may incur as a result of having to make alternative arrangements.

PASSPORTS AND VISAS.

UK passport holders travelling to Spain require a valid UK passport but no Visa is required. Holders of other passports should check with the relevant official sources. No responsibility is accepted by us for your failure to carry passports, visa or other documents required for the purpose of the journey. “The Foreign and Commonwealth office produces up-to date travel information to ensure the safety of clients for further information please visit www.fco.gov.uk/knowbeforeyougo or Tel: 0870 606 0290. Alternatively you can contact ABTA’s Travel Information line on 0901 201 5050 (calls are charges at 50 pence per minute)”

LAW AND JURISDICTION.

Your contract with us is governed by the laws of England, and the Courts of England and Wales will have exclusive jurisdiction to hear any dispute arising out of or in connection with it.

ARBITRATION

The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.

The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences.   The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.  

The application for arbitration and Statement of Claim must be received by IDRS within nine months of the date of return from the holiday.  Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.

For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.

DATA PROTECTION STATEMENT.

Please be assured that we have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. ( if we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available on request.

PRICES

The price of your holiday is fully guaranteed and will not be subject to any surcharges.