Terms and Conditions
(Please print and retain if booking with Real Ronda)
Please read the following booking conditions carefully as they set out the terms and conditions of the contract between you and Real Ronda Ltd. (‘we’ or ‘us’).
1. YOUR BOOKING AND CONTRACT.
When you wish to make a booking please fill in the booking form as completely as possible and return it to us with your deposit. The deposit is 25% of the price of the accommodation, the balance is then payable one month before your booking date. If you make your booking less than a month before the booking date, full payment is required at the time of booking. If we do not receive the balance by that date we reserve the right to cancel your booking and levy the cancellation charges that are set out at clause 4 below. When we receive your booking form and deposit we will then send out a confirmation invoice and it is at this time that a contract comes into existence between you and the owner of the accommodation you have booked. Some of the properties we use require the payment of a security deposit to cover breakages or other damage that may occur whilst you are at the property. Where payment of a security deposit is required, this, and the amount of the deposit are indicated within the description of the property. Where a security deposit is payable, it will be added to your final balance and payable at the time for payment of the final balance. It will be returned to you after the property has been inspected after your departure, minus any amount to cover breakages or other damage. If any breakages occur or other damage occur during your stay you must immediately inform our Spanish office.
2. ALTERATIONS AND TRANSFERS.
If, after you have made your booking you wish to make a change to the booking or transfer it to another person, we will do our best to accommodate your request but cannot guarantee that such amendments or transfers will be possible.
Any changes or transfers must be requested in writing and they will of course be subject to availability and to payment by you of an administration fee of £25 and any expenses incurred in relation to the alteration or transfer, including by way of an example, cancellation fees imposed by accommodation owners.
3. ALTERATIONS AND CANCELLATIONS BY US.
In the unlikely event that we have to alter or cancel your holiday booking, we will endeavour to offer you suitable alternative accommodation, but we regret that we are unable to guarantee that this will be possible in all cases. Where it is possible you will have the choice between accepting the alternative accommodation or a full refund. If a suitable alternative cannot be found a full refund will be given. If the cancellation is due to reasons of force majeure no refund is due. ( Force Majeure: this can include war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, adverse weather conditions and any other event which we could not have reasonably foreseen or avoided.).
4. CANCELLATION BY YOU.
After we accept your booking, if you wish to cancel your arrangements, you must do so in writing as soon as possible by recorded delivery or email to the following address firstname.lastname@example.org, and you will be liable to pay the cancellation charges set out below which will be levied based on the date we receive written notice of your cancellation. If we receive notice of your cancellation more than 30 days before your date of arrival at the property, we will retain your deposit. If we receive notice of your cancellation either 30 days or less before your date of arrival at the property, we will retain 100% of the price of your booked arrangements. We will make the villa available for re-sale within a reasonable period of receiving the notice of cancellation and if the villa is re-sold then we will refund the full payment less the deposit.
5. OUR LIABILITY TO YOU
We accept responsibility for ensuring that the accommodation, which you book with us, is supplied as described in this web site. If the accommodation is not provided as promised, due to the fault of our employees or suppliers we will pay you appropriate compensation. This is subject to our complaints procedure being adhered to. Where your complaint has been satisfactorily dealt with no further compensation will be forthcoming. The amount of compensation to which you are entitled is limited by the cost of your accommodation.
We are not responsible for any death, personal injury, loss or damage of whatever kind arising during your stay at your booked accommodation, unless caused by our negligence. We are the owner's agent and, as such, it is the owner who is responsible for maintaining and insuring their property and it is the owner, therefore, who is liable in the case of any death, personal injury, loss or damage of whatever kind arising during your stay at your booked accommodation.
6. SWIMMING POOLS.
Please be aware that swimming pools can be a danger and we cannot be held responsible for accidents or injury due to negligence on your behalf and/or any of your party and in the case of children, due to lack of supervision.
7. BREAKAGE DEPOSITS
'Breakage Deposits are fully refundable and will be returned within 7 working days of your departure. If breakages do occur Real Ronda Limited will arbitrate between the client and the owner in order to reach a fair solution. The decision of the company will be final.'
Any problem or complaint you may have concerning your property must be immediately reported verbally, directly to the owner and our Spanish office. If the matter cannot be resolved to your satisfaction it should be notified in writing to the owner, and also immediately reported to our UK. Office in order to give us the opportunity to resolve the situation. If you do not contact the owner or us, we will reasonably assume that you did not consider the problem serious enough to spoil your holiday and/or to justify any complaint or claim against the owner.
9. CLIENT BEHAVIOUR.
We reserve the right in our absolute discretion to terminate your holiday if your behaviour is likely, in our opinion or that of our employees or suppliers, or the owner of the property you have booked, to cause distress, damage, annoyance or danger to our employees or any third party, or their property. If you are prevented from taking or continuing with your holiday for this reason, neither we nor the property have any further responsibility for your holiday, including any arrangements for your return home. We will impose full cancellation charges and will not give any refunds. Furthermore, neither we nor the property owner will be under any obligation whatsoever to pay you compensation or cover any costs you may incur as a result of having to make alternative arrangements.
10. PASSPORTS AND VISAS.
UK passport holders travelling to Spain require a valid UK passport but no Visa is required. Holders of other passports should check with the relevant official sources. No responsibility is accepted by us for your failure to carry passports, visa or other documents required for the purpose of the journey.
All visitors are required to bring a copy of their passport to leave at the property or hand in to the keyholder if requested.
“The Foreign and Commonwealth office produces up-to date travel information to ensure the safety of clients for further information please visit www.gov.uk/knowbeforeyougo or Tel: 0870 606 0290.
Alternatively you can contact ABTA’s Travel Information line on 0901 201 5050 (calls are charges at 50 pence per minute)”
11. LAW AND JURISDICTION.
Your contract with us is governed by the laws of England, and the Courts of England and Wales will have exclusive jurisdiction to hear any dispute arising out of or in connection with it.
The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.
The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
The application for arbitration and Statement of Claim must be received by IDRS within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.
For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.
The price of your holiday is fully guaranteed and will not be subject to any surcharges.
14. LATE PAYMENTS.
Payments received after the due payment date are subject to a surcharge of fifty pounds sterling at the discretion of the company. Where payment is overdue by more than 7 days the booking may be cancelled by the company with the loss of any deposit previously paid.
15. BOOKING NOTES.
Please fill in the form as comprehensively as possible. A deposit of 25% is payable on booking with the remainder due one month before the booked date.
Bookings paid for in any other currency than sterling are subject to a £10 surcharge at the then current rate of exchange. If you do not have your flight details at the time of booking please inform us of them when they are finalised.
If you experience significant delays with your flight please inform our Spanish office on + 34 95 211 4100.
Allow two hours driving time from Malaga, Gibraltar, Seville and Jerez airports. Madrid airport is approximately six hours away.
Our preferred booking dates run mainly from Saturday to Saturday, however different days can be accommodated if required whenever possible. Where a booking runs over two price brackets the price for each separate week will apply. Extra days will be charged pro rata to the weekly rate.
PROPERTIES MUST BE VACATED BY 10.00 A.M. ON THE DAY OF DEPARTURE AND WILL BE AVAILABLE TO ARRIVING GUESTS FROM 2.00 PM. IN THE AFTERNOON, UNLESS OTHERWISE STATED.
Bed Linen, Hand Towels and Bath Towels are provided at each property and changed weekly, unless otherwise stated.
We are a member of ABTA, membership number W700. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com
The arbitration scheme is arranged by ABTA and administered independently by the Chartered Institute of Arbitrators.
It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.
The Scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.
The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element.
For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure.
This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.
Links to further information:
- General visa, passport and health information, which may be done by a link to an appropriate website, e.g. for passports. www.ukpa.gov.uk
- Accessibility: adjustments have been made to your site so that, in line the Disability Discrimiation Act, it is not unreasonably difficult for user with a disability. See www.w3.org/wai.
- Information for customers with disabilities and procedure for notifying special requests. You can use the ABTA checklist, Checklist for Disabled and Less Mobile Passengers, on www.abta.com.
17. AIR TRAVEL ARRANGEMENTS.
All “accommodation only” holidays are not governed by the terms and conditions of an Air Travel Organisers Licence (ATOL) issued by the Civil Aviation Authority nor are they covered by the Package Travel, Package Holidays and Package Tours Regulations 1992. Should you book a villa holiday with us then we are not liable in any way for any other aspects of your travel arrangements that you have made.